As ever, I appreciate so much the clarity and candor of whatever's going on with my auto situation....mix in a little good humor, and it all helps take the stress out of an auto situation, even when the unexpected occurs. I never take for granted good communication, and keeping me apprised of my situation as promised ticks off an essential box. Cheerful, communicative, fair assessments and recommendations, good and timely work... pretty much what I'm looking for in auto care.