Despite having a long list of customers before me, I felt that the staff promptly diagnosed my car's problem, advised me on seeing if the part to be replaced was under warranty (sadly it was not), performed the replacement quickly, and provided a much lengthier warranty on that replaced part (in contrast to the failed part originally installed by Firestone...). My partner and I have had these folks at NoHo Auto Repair work on our cars before, and they are straightforward with costs and expectations without intent to load up unnecessary fixes or additions. Will be returning for future repairs, but hopefully not too soon! ;)