I never feel rushed and come away with a feeling that my concerns and comments are always taken into account and addressed no matter how impertinent they may be. Most of the time the initial assessment of the problem and proposed fix was correct and so remedied. My service has always been done on time and if something unexpected found I'm always notified in a timely manner. I've been going here for many years and on the rare occassion when they really don't know what the problem is they don't try to smoke screen you, they just tell you they don't know until more diagnosis occurs and then again they notify you in a timely matter.