As a first time customer, I felt confident that I was in good hands. The staff is highly professional, they don't play any games with you. They do an exhaustive check-up before working on your car & THEY TELL YOU what your car needs. Too many other shops I've experienced won't even look under your hood unless you tell them what's wrong with your car. As a woman, I did not feel as though "they saw me coming" and highly recommended them to 2 other first time women customers in the waiting room. My past experiences with dealers are not even fit to print here, they were so appalling. I have FINALLY found a decent place where I won't be taken advantage of, "extorted" for cash payment only, or any other schemes local mechanics practice on the public. A+++