North Hollywood Auto Repair

Very friendly over the phone. They fixed a problem that was under warranty quickly and at no charge.

On the recommendation of a friend, I took my new-to-me car in to have it looked over and develop a maintenance plan. Saeed was cordial, helpful, and efficient. The premises were clean (taking car oil into account!), the employees seemed purposeful and diligent.This was a "Look-See" appointment rather than a scheduled repair, so I knew they'd work my car in as they could. I chose to hang out at a nearby coffee shop (rather than schlepp into LA and back on the bus) and I felt that they respected my time. Jack called right before lunchtime with a status report, saying that they had completed the inspection except for the rear wheels because the lug nuts were locked, and did I have a key? (Um, key? No...). I opted to wait so they could bust the lug nuts off after lunch and get a complete picture of my car's status. This added an hour and forty minutes to my hang out time, but I preferred to do that rather than come back later or leave the inspection incomplete. My point is that they gave ME the choice about how my time and money would be spent. I always appreciate that.When I returned, Jack gave me a detailed, prioritized list of maintenance so that I could plan my next step. He put safety issues at the top of the list, and gave approximate time frames (i.e. an educated guess of how soon it would need to be done) for the others. In short, exactly what I asked for. Because my job is new and my car isn't, I'll have to come back every month or so as I can afford to work my way through the itemized list, and I felt that they respect my need to do it that way. They provided me with the Quality Information I need, and I feel very comfortable with the relationship we're establishing. I was very impressed.

Job well done with care and courtesy!

Because I am utterly ignorant about cars, I depend on the honesty and skill of whoever is diagnosing and repairing my (very) old Mustang.In more years than I can count, Jack and Saeed and their team have not once lied to me or let me down.How, you may ask, do I know this so surely?Because in every case, the work has resulted in improved performance, and the bill has been less than I had ever feared.(The fact that Horizon, the rental service recommended by North Hollywood Auto Repair, always gives us remarkably low rates also increases my trust.)

As a first time customer, I felt confident that I was in good hands. The staff is highly professional, they don't play any games with you. They do an exhaustive check-up before working on your car & THEY TELL YOU what your car needs. Too many other shops I've experienced won't even look under your hood unless you tell them what's wrong with your car. As a woman, I did not feel as though "they saw me coming" and highly recommended them to 2 other first time women customers in the waiting room. My past experiences with dealers are not even fit to print here, they were so appalling. I have FINALLY found a decent place where I won't be taken advantage of, "extorted" for cash payment only, or any other schemes local mechanics practice on the public. A+++

Speedy, courteous, thorough, did more than I even expected and loved the communication.

Been going here for over 10 years, always excellent service.

Excellent service and repair. Will keep this number in my phone, and my daughters.

Awesome as usual...

I've had several cars serviced and repaired by Jack and Saeed for many years. They are reliable, honest, thorough, and reasonably priced. I highly recommend them.