Jack explains everything thoroughly up front. He'll tell what you need to do and won't recommend unnecessary repairs. The staff are always courteous and speedy. And they go above and beyond. Our car always comes back in better condition. We had new gas cap which was untethered to the car, so the little plastic string was always in the way. When the car came back repaired, Jack's crew had taken the time to remove the screws and attach the cap tether properly. This was not something we asked them to do and it was neither on the bill, nor mentioned to us by anyone. We didn't notice until we bought gas later that day. That kind of extra service at a place this honest? We never go anywhere else.